Terms of Service, Privacy Policy & Refund Policy

Effective Date: August 4, 2026

Welcome to Hawthorne Review ("Hawthorne Review," "we," "our," or "us"), a brand operated by BBDAX Consulting LLC, a Florida limited liability company.

Business Address:

BBDAX Consulting LLC
407 Lincoln Road, Suite 8N
Miami Beach, Florida 33139
United States

By using our website or submitting an accreditation application, you agree to the following Terms of Service, Privacy Policy, and Refund Policy.

1. About Hawthorne Review

Hawthorne Review provides independent evaluations and accreditation services for senior living communities, including independent living, assisted living, memory care, and other residential care providers.

Our mission is to recognize communities that meet our standards for quality, resident experience, leadership, safety, and overall excellence.

Accreditation is awarded solely at Hawthorne Review's discretion following our review process.

2. Terms of Service

Eligibility

You represent that you are authorized to submit information on behalf of your senior living community or organization.

All information provided must be accurate and complete to the best of your knowledge.

Accreditation Applications

Submitting an application does not guarantee accreditation.

Our review process may include evaluating information submitted by your organization, publicly available information, interviews, documentation, or additional materials that we request.

We reserve the right to approve, deny, suspend, or revoke accreditation at our sole discretion.

Accuracy of Information

You agree not to knowingly provide false, misleading, or incomplete information.

Providing inaccurate information may result in denial or revocation of accreditation.

Intellectual Property

All Hawthorne Review logos, seals, trademarks, graphics, written content, and accreditation marks remain the exclusive property of Hawthorne Review and BBDAX Consulting LLC.

Accredited communities may use our accreditation seal only in accordance with any licensing or branding guidelines we provide.

Unauthorized use of our name, logo, or accreditation marks is prohibited.

Website Content

The information published on this website is intended for informational purposes only.

While we strive to maintain accurate information, we do not guarantee that all published information is complete, current, or error-free.

Limitation of Liability

To the fullest extent permitted by law, Hawthorne Review and BBDAX Consulting LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, accreditation services, or published information.

Our total liability shall not exceed the amount paid by the applicant for the specific service giving rise to the claim.

Changes

We may update these Terms of Service from time to time. Updates become effective once posted on this website.

3. Refund Policy

Application fees cover the time, expertise, and administrative costs associated with reviewing an accreditation submission.

Because our evaluation process begins shortly after an application is received, application fees are non-refundable once the review process has begun, regardless of whether accreditation is ultimately granted.

If a duplicate payment or billing error occurs, please contact us promptly so we can review the situation.

4. Privacy Policy

We respect your privacy.

Our goal is to collect only the information necessary to evaluate accreditation applications and maintain accurate information about participating senior living communities.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Facility name
  • Business address
  • Contact names
  • Email addresses
  • Telephone numbers
  • Website address
  • Services offered
  • Accreditation application responses
  • Documents and materials submitted during the application process

How We Use Your Information

Information submitted to Hawthorne Review may be used to:

  • Evaluate accreditation applications
  • Communicate with applicants
  • Verify submitted information
  • Publish information about accredited communities on our website
  • Maintain public listings of accredited facilities
  • Improve our accreditation process

We do not sell your personal information to third parties.

Payment Processing

Payments are securely processed through Stripe.

Hawthorne Review does not store or have access to your complete credit card information.

Cookies and Advertising

At this time, Hawthorne Review does not use advertising networks or intentionally use tracking cookies for advertising purposes.

If this changes in the future, this policy will be updated accordingly.

Data Security

We take reasonable administrative and technical measures to protect the information you submit.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Contact Information

Questions regarding these Terms or Privacy Policy may be directed to:

Hawthorne Review
A brand operated by BBDAX Consulting LLC

407 Lincoln Road, Suite 8N
Miami Beach, Florida 33139
United States

Email: [email protected]

5. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict of law principles.

Any legal disputes arising from these Terms or the use of Hawthorne Review's services shall be brought in the appropriate state or federal courts located in Florida.